Shipping policy
Shipping Policy
We are committed to delivering your order quickly and reliably.
📦 Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
🚚 Shipping Times
Estimated delivery times:
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United Kingdom: 3–7 business days
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Europe: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
💸 Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
📍 Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
⚠️ Delays & Issues
While we aim to meet all delivery estimates, we are not responsible for delays caused by:
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Postal or courier service disruptions
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Customs clearance processes
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Incorrect shipping information provided at checkout
❌ Incorrect Address
Please ensure your shipping details are correct before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses.
📭 Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact the shipping carrier first.
If you still need assistance, reach out to us and we will do our best to help.
📩 Contact Us
For any shipping-related questions, please contact us at:
support@orelis.co.uk