Refund policy

Returns & Refund Policy

We want you to feel confident in your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original packaging

  • You must provide proof of purchase (order confirmation or receipt)

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method

  • Please allow 5–10 business days for the funds to appear in your account

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used supplements

  • Items not in their original condition

Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll resolve the issue as quickly as possible.

Contact Us

To start a return or if you have any questions, please contact us at:
support@orelis.co.uk